Configure

Troubleshooting thumbnails🔗

Signed in with the superuser account, right-click a file without a thumbnail, then go to Information → Control panel → Thumbnail generation.

1. Copy the executed command and try to run it directly from the command line of your server. Observe the error and take appropriate actions to correct them.
2. Make sure PHP can write to the folder system/data/temp/file_variants, inside the installation folder: FileRun keeps the generated thumbnails there. If they are kept in another folder (see $config['Drive']['path']['file_variants'] on this page), PHP needs to write to that folder instead. The folders of the files themselves can be read-only.
3. For PDF files: make sure that Ghostscript is installed on the server and working.
4. On Windows servers: make sure PHP can run external applications. You need to give the Internet Guest User (IURSR or IUSR_<your-computer-name> on older servers) "read & execute" permission on the file that PHP is trying to run ImageMagick trough. That would be cmd.exe (located usually inside the folder C:/Windows/System32), the file used for running programs through the command line.
5. On Windows servers: you might also need to adjust the permissions of the system temporary folder, to allow ImageMagick, Ghostscript and most importantly IUSR to write temporary data in there. Without the permissions, generating thumbnails from the command line might work, but it won't work for FileRun.

Still having troubles? Post your troubleshooting output on the client forum and you will get help: https://feedback.filerun.com