Troubleshooting
From FileRun Documentation
Login problems
Error: The path of your home folder doesn't point to an existing folder.
When setting a user's home folder path, please use the "[Check path]" button next to the text input, to make sure the path is valid and points to an existing folder.
If the account is using a role, you need to check the role's settings to see if the path is correct.
If you are receiving this error when logging in as superuser, you can fix it by accessing the control panel directly, by the following URL: http://www.your-site.com/filerun/panel/
Upload problems
Drag & drop upload mode
The "Drag files from your computer here" text is not displayed
The drag&drop upload mode requires Java support enabled in your browser. You can click here to verify if it's enabled and up to date.
The progress bar stays at 0%
Please make sure you have confirmed the Java security prompt, as described in the following image. If you have already clicked "Cancel" you will need to close the browser and reopen it, in order to see the security prompt again.
The file is not on the server after the transfer is completed
There are multiple possible causes for this:
Your computer uses a proxy server: The Java upload applet cannot inherit the browser's proxy settings so you will need to add these settings into FileRun by clicking the "Proxy settings" link available under the drag&drop area.
File permissions: The folder where you want to upload doesn't have write permissions.
Error: Please specify a file for upload.
Most probably the "Drag&Drop upload chunk size" you have configured inside the "Control Panel » System configuration » Misc options" administrative section is higher than your "upload_max_filesize" or "post_max_size" PHP configuration directives. Please note that a larger chunk size will not help you upload larger files, on the contrary, it will prevent the drag&drop upload mode from avoiding the limitations of your server. If you are getting this error please set the value back to its default value (2MB).
A login prompt keeps popping up
Please make sure "session.use_only_cookies" is set to "Off" in your PHP configuration.
Error: Upload failed: javax.net.ssl.SSLHandshakeException: [...] unable to find valid certification path to requested target
You are using a self-signed SSL certificate or the certificate that you are using was not installed properly on your web server.
Please try following these steps:
- Locate your intermediate bundle file and open it. When you open it, you will see 2 different areas starting with BEGIN CERTIFICATE.
- Cut the top certificate starting at "-----BEGIN CERTIFICATE-----" and ending with "-----END CERTIFICATE-----".
- Paste it below the next certificate so it is now at the bottom of the file. Save file and restart the web server.
If this information doesn't look familiar to you, please contact your server administrator or hosting service tech support to help you with this issue, as it is not FileRun related.
Error: Failed to upload file. creation failed: copyFile error: source file /tmp/php7B.tmp doesn't exist
PHP doesn't have permission to place files in the temporary folder. You need to give write permission over the "upload_tmp_dir" configured PHP folder to the user under which PHP is running. If "upload_tmp_dir" is not specified, PHP will use the system's default temporary folder.
Downloading problems
Internet Explorer over HTTPS: Internet Explorer Cannot Download [...]
Please set "session.cache_limiter" to "private_no_expire", in your PHP configuration. It should fix the problem. The problem is caused by a weird Internet Explorer behavior. You can read about it here: [1]
Large files
Linux: Files larger than 2GB do not show up in the list.
On Linux servers, PHP needs to be configured with LFS (Large File Support) in order to be able to manage files larger then 2GB. Please read here more about it: http://www.php.net/manual/en/intro.filesystem.php